Conduct: Players must adhere to the club’s code of conduct and rules at all times. Players must conduct themselves in a manner fitting with the standards of the Hilton Cobham. Please be respectful of all guest/hotel staff at all times.
Damage: Players are responsible for any damage caused to the club or the Hilton property due to their actions or negligence.
Health and Safety: Players must inform the club of any medical conditions and must adhere to all safety guidelines.
Club Rights: The club reserves the right to suspend or terminate membership/ban players for violations of club rules, misconduct, or non-payment of fees.
Equipment Hire: Equipment hired from CoutFit padel must be returned to the CourtFit office, a member of staff or hotel reception. Players will be responsible for any loss or damage.
Weather: credits for courts are only available if there are weather warnings during your booked slot; otherwise, the courts are classed as all weather. If weather warnings are in place, an online credit will be issued within 72 hrs of your booking.
- Membership: Membership means you have joined a CourtFit Padel membership package designed to offer savings and perks for regular players. All fees paid are non-refundable under any circumstances, including but not limited to personal circumstances, injuries, or relocation.
CANCELLATION POLICY: CANCELLATIONS MADE BY COURTFIT LTD (Junior and adult)
- All courses and sessions will aim to go ahead irrespective of the weather. Play will only stop due to heavy and continuous rain with no sign of stopping and with the courts becoming unplayable. Play will continue in inclement weather at the coaches’ discretion. If necessary, coaches will utilise wet weather resources to aid off court learning.
- If the weather forecast prior to the session is poor, any decision to cancel will be made by the on court team as late as it is reasonably possible (ideally no later than 30mins before the session is due to begin). Customers will be sent an email (by the on court team) once a decision to cancel has been made. Our overall intention is for as many sessions as possible to go ahead.
- If the participant is absent from a session for a reason other than CourtFit Padel Ltd cancelling the session due to adverse weather, he/she is choosing to forfeit the time.
- In the event of inclement weather (e.g. heavy rain), the extent to which a session is deemed to have taken place is dependent on the amount of time on court. If a session runs over half of the designated time, the session is considered as having taken place and no credit will be issued.
- In the unlikely event of insufficient numbers, we reserve the right to cancel courses up to 1 day in advance of the start date. A credit will be issued.
CHILDREN’S CAMPS – EXCEPTION TO STANDARD CANCELLATION POLICY (Junior)
- Many families rely on camps going ahead for work/childcare related reasons. Therefore, camps will never be cancelled with the exception of extremely low numbers or severe weather warnings for the area.
- Sessions will always go ahead regardless of conditions. Shelter at the Hilton will be taken as needed. The coaches will utilise wet weather resources to aid off court learning.
